FAQ ABOUT MESSENGER CHATBOTS
DOES FACEBOOK ALLOW THE USE OF CHATBOTS?
The answer is 100% YES. At the 2017 F8 conference, Facebook announced that 100,000 ChatBots were already on Messenger. Facebook believes that Messenger ChatBots is the future of B2C communications and supports ChatBot developers like me.
WHAT IS A FACEBOOK MESSENGER CHATBOT?
It is an artificial intelligent (AI) technology that automatically interacts with Facebook users who send a message. The ChatBot is programmed by someone like me who then connects it to a Facebook page that belongs to you as a customer.
CAN A FACEBOOK MESSENGER CHATBOT SPAM USERS?
Unlike emails, ChatBots can not send messages to individuals on Facebook. In order for a ChatBot to communicate with someone via Messenger, that person must have “liked” or “followed” the specific Facebook page where the ChatBot is installed.
WHY SHOULD I USE CHATBOTS INSTEAD OF TRADITIONAL EMAIL MARKETING?
Facebook Messenger ChatBots is the most personal communication tool between customers and brands that currently exist. With exceptional opening and clickthrough rates, automated help and real present commitment, I believe that every company needs a ChatBot right now.
WHAT IS THE PURPOSE OF A CHATBOT?
The purpose of a Messenger ChatBot is to provide a wide range of automated tools – ranging from checking in to your flight, paying for subscription services, getting style advice from your favorite brand – and everything without leaving Messenger.
HOW DO YOU CONNECT THE CHATBOT WITH MY MESSENGER AND WEBSITE?
I will use a Messenger software to connect a new ChatBot to your Facebook page and website. It only takes a few minutes.
HOW MANY CHATBOTS CAN YOU CONNECT TO MY FACEBOOK PAGE?
Only one ChatBot can be connected to a Facebook page. But the ChatBot can have many different purposes.
HOW LONG DOES IT TAKE TO CREATE A CHATBOT?
It depends on how extensive the ChatBot is. But on average about 2-3 weeks.